7.64pc consumers still have to bribe to get power connections: Survey

UNB, Dhaka :
Some 90.78 per cent customers say ‘no’ as they did not pay any type of additional money for getting new power connection. Another 7.64 per cent customers say ‘yes’ and 1.58 per cent customers say ‘no response’ in the survey.
The survey tiled: “Customer Satisfaction Survey with Recommendation of Quality Power Supply Including Saidi/Saifi” was unveiled on Thursday.
The survey was conducted on a random basis among 15,245 consumers of six distribution companies of which 90.93 per cent was residential, 89 per cent industrial, 8 per cent commercial and 18 per cent for irrigation. Some 52.01 per cent of the customers participating in the survey are prepaid metre users.
Commenting on the survey, State Minister for Power, Energy and Mineral Resources Nasrul Hamid said the government has taken more measures to increase the level of customer satisfaction through making them easier.
He said providing uninterrupted electricity supply will be the main challenge in the days to come.
About uninterrupted power supply, the survey found that 65 per cent of customers said they get uninterrupted power supply, while 34.38 per cent of customers responded negatively and 0.62 per cent did not respond to the question.