LATEST
Tigers face off Malaysia in qtr-finals Khulna duck farming gains momentum among marginal farmers US, China to open AI channel after summit ‘Prolonged vaccine delays led to measles deaths’ Low gas pressure causes woes in Dhaka Over 100 detained RMG exports to UK rebound in August after sluggish July US keeps out of Hasina, AL matters UNGA visit opens new avenues for Bangladesh Green strategy puts clean air first
Skip to content

Monday | September 28, 2026 | Dhaka

BB issues guidelines for Bangla QR payment

 Business Report
 Published: 12:02 AM, 28 September 2026

Bangladesh Bank (BB) has issued guidelines for resolving disputes arising from Bangla QR (Merchant Payment) transactions to ensure a faster, transparent and coordinated settlement process for customers and merchants.

The guidelines, titled “Guidelines on Dispute Resolution for Bangla QR (Merchant Payment) Transactions,” set out the responsibilities of customers, merchants, issuers, acquirers, payment service providers (PSPs), payment system operators (PSOs) and other concerned parties in handling transaction-related disputes.

According to the guidelines, disputes may involve issues such as failed, reversed, duplicate or unauthorized transactions, while a structured mechanism has been prescribed for lodging complaints, investigation, and resolution and refund where applicable.