N’ganj admin introduces weekly public hearings

The Narayanganj District Administration has introduced weekly public hearings to strengthen public service delivery and ensure quicker resolution of citizens’ complaints, with Deputy Commissioner (DC) Md Raihan Kabir personally hearing grievances and directing officials to take prompt action.

The initiative, aimed at improving the quality and efficiency of government services while reducing public harassment, is held every Wednesday from 10:00am to 12:00pm at the Deputy Commissioner’s Office. During the designated hours, citizens are able to present their complaints and requests directly to the DC without intermediaries.

A public hearing under the programme was held at the conference room of the Deputy Commissioner’s Office on Wednesday, where people from different parts of the district shared a wide range of grievances, including delays in receiving government services, financial hardship, medical assistance, educational support and livelihood-related problems.

Addressing the gathering, Deputy Commissioner Md Raihan Kabir said the administration remains committed to ensuring that citizens receive prompt and effective services.

“I have personally spoken with several service seekers about the challenges they are facing. After listening to their concerns, I have instructed the relevant officials to take immediate action.

Although our complaint reception and resolution process remains active throughout the week, I have reserved these two hours exclusively to hear directly from the people. The doors of the District Administration are always open to the public,” he said.

The hearing was conducted in a calm and welcoming environment, where the Deputy Commissioner listened patiently to each complainant. He sought details about their family circumstances, health condition, financial situation and the nature of their problems before instructing the concerned officials to take immediate and appropriate action wherever possible.

Emphasising the importance of public trust, the DC said every application reflected the hardship of a family seeking help from the administration.

“Behind every application lies the pain and struggle of a family. Some people come because they have been denied government services, some seek assistance for medical treatment, others want to save their children’s education, while many have lost their last means of livelihood and are seeking support. Numerous affected families come here in the hope of resolving their problems.

It is the responsibility of every member of the District Administration to uphold and honour the trust that people place in us,” he said.

He added that the district administration would continue to provide assistance within the framework of government policies and regulations.

“Within the framework of government policies, we make every possible effort to stand beside genuinely disadvantaged people. Listening carefully to their suffering and taking prompt action whenever possible is an essential part of public service,” he said.

Officials said the weekly public hearing is intended to make the administration more accessible, transparent and accountable by providing citizens with a direct opportunity to communicate their problems and receive immediate guidance or administrative support.

Officials of the District Administration, service recipients and members of affected families were present at the hearing.