Govt launches AIT-based land services
Staff Reporter :
The applicants will now be given information about the date of the Land mutation hearing over phone from now onwards. The Land Ministry has taken measures to notify the date of mutation hearing over phone using Artificial Intelligence Technology (AIT).
Apart from this, after completion of the Mutation services, the service recipient can also provide feedback on the quality of the service through similar system.
Land Minister Saifuzzaman Chowdhury on Sunday made the disclosure while inaugurating
‘Country-wide assessment of the quality of land services through Artificial Intelligence (AI) and notification of smart nomination hearing’ at the Bhumi Bhavan Auditorium located in Tejgaon of the capital on Sunday.
Land Secretary Md. Khalilur Rahman presided over the event.
Saifuzzaman said that the ministry has entered a new era by launching this service and starting to provide land services with the help of the AI technology of the fourth industrial revolution (4IR), which is really a huge achievement and a revolution.
“This is a service-oriented ministry. We are working with that in mind and trying to do what we are doing sustainably. We are setting up the system in such a way that there would be no scope for corruption. But we think the land ministry still has a long way to go,” he added.
A service center will be set up in all districts in continuation of the success of the ‘Citizen Service Center’ established in the Bhumi Bhavan in the capital, he informed.
He also said that the ‘one-way’ system of calling the date of mutation hearing will be upgraded to ‘two-way’ from next September. As a result, citizens will be able to participate in the conversation and learn more about the services they have applied for.
The services that would be provided in different regional dialects including Sylhet and Chattogram will also be verified.
Ministry Joint Secretary Dr. Zahid Hossain Panir presented a PowerPoint presentation on the matter.
For the first time among the government agencies of Bangladesh, the Ministry of Land has introduced an artificial intelligence (AI) automatic voice call system.
The ministry has gone a step further in providing multi-channel-based citizen services (customer service) by automatically notifying the date of registration hearing through calls to the citizens’ mobile numbers using AI technology. This AI technology will be added to other land services gradually.
Through this, citizens can express their satisfaction or dissatisfaction with the issue of mutation. The reason for dissatisfaction with the decision of a specific mutation case will be collected digitally and displayed on the land.gov.bd dashboard and monitored regularly.
Among others, Land Reform Board Chairman Abu Bakar Siddique, Land Appeal Board Chairman AKM Shamimul Haque Siddique, Land Records and Survey Department Director General Abdul Barik and high officials of the ministry and its departments and organizations and field-level land offices were present.
