N’ganj DC to hear complaints every Wednesday

Narayanganj District Administration has taken an exceptional initiative to improve the quality and speed of civic services and reduce harassment of service seekers.

From now on, the Deputy Commissioner (DC) will directly hear complaints from ordinary people at the DC’s office every Wednesday.

This public hearing has been organised with the aim of quick and effective resolving problems that arise.

Narayanganj’s District Commissioner Md. Rayhan Kabir announced this decision at a public hearing held in the DC’s conference room on July 1.

According to district administration sources, two hours every Wednesday, from 10 am to 12 noon, will be set aside for the public hearing.

During this time, ordinary citizens will be able to directly face the District Commissioner regarding any harassment, negligence, or administrative complications by government officials and employees, and submit their complaints, problems, and applications.

At the public hearing, District Commissioner Md. Rayhan Kabir said, “On the first day, I personally spoke directly with 10 to 12 service seekers about various issues. I listened to their problems and instructed that immediate action be taken.

Although our normal activities for receiving and resolving complaints continue throughout the week, I have set aside these specific two hours solely to listen to the general public.”

He further added, “The doors of the district administration are always open to the public.
Any citizen, if they feel the need, can come directly and submit a complaint or application without the help of any middleman or broker.”

Expressing his determination to build the Narayanganj district administration into a fully accountable and people-friendly one, the DC said this initiative would gradually be taken to the grassroots level.

Alongside the district headquarters, public hearings will be launched at the same time every Wednesday from 10 am to 12 noon at every upazila level in the district as well.

There, the presence of officials from various government offices alongside the local administration will be ensured, so that common people can get solutions or guidance for all their problems in one place.

Civil society and ordinary citizens of Narayanganj have welcomed this people-oriented initiative of the district administration.

According to them, this direct communication between the highest field administration official and ordinary people will increase transparency in government offices and significantly reduce the sufferings involved in receiving services.

Regarding the Narayanganj District Commissioner, The New Nation’s crime reporter A. E. Imran said, “DC Rayhan Kabir is an extremely talented and sharp officer. He is my ’96 batch friend.

Evaluating him not as a friend but as an honest officer, it may be said that he has done a lot of good work in the district since coming to Narayanganj.

Although a field-level DC is supposed to stay directly connected with the public, in many districts of the country service seekers and victims cannot enter the DC’s room or get to see the DC.

Some DCs are even accused of corruption. In that respect, the Narayanganj DC is an exception. Since his arrival, the quality of service has improved.

However, through the weekly public hearings, the people of the district will be able to receive even more of the desired service, while also making it possible to build an accountable and people-friendly administration.”