BB asked banks to display hotline numbers noticeably

Staff Reporter :
Bangladesh Bank instructed banks to display central bank’s hotline number of 16236 along with their respective hotline number in a noticeable place in all branches and sub-branches such that customers can submit allegations to concerned authorities to resolve their problems.
According to a BB notice issued on Tuesday, the hotline numbers will have to be tagged with the complaint boxes, which have been set by all banks.
Telephonic communication is playing an important role in widening digital banking. This type of communication is an effective channel to ensure improved banking and resolve complaints, as per circular.
Regarding the instruction by BB, a Central Bank’s official said the intuition behind the instruction is to boost telephonic communication.
Banks will have to give more importance to improving telephonic communication so that clients can resolve their problems while taking banking services efficiently, he added.