Business Report :
Global smartphone brand vivo has reaffirmed that its flagship stores across Bangladesh are part of its commitment to enhancing customer experience through technology exploration, hands-on learning, and direct service. These stores serve as knowledge hubs, where customers can explore the latest innovations, receive expert guidance and gain a deeper understanding of vivo’s advanced technology. Far beyond traditional retail outlets, they offer a personalized and interactive environment that fosters learning and meaningful engagement.
According to vivo, the stores – operational in several key locations across the country – have received positive feedback for offering more than just retail. Customers can explore new and existing vivo technologies, experience features firsthand, and access international-standard after-sales support. The company views these spaces as platforms for meaningful engagement, where user feedback directly informs future product development, says a press release.
vivo clarified that its goal has always been to serve local communities transparently and respectfully.
The company operates strictly within legal frameworks and maintains that it does not interfere with the business of others. Where confusion arises, vivo remains open to dialogue and aims to resolve issues through clear and constructive communication.
The flagship stores also serve as knowledge hubs, providing insights into vivo’s latest technological innovations, including globally developed features and in-progress research. Customers can better understand how vivo’s products are evolving and even participate in the innovation journey by sharing their experiences and suggestions.
In addition to enhancing access to technology, vivo’s flagship stores feature advanced service centers equipped with modern tools and skilled professionals to deliver international-standard support. This level of service quality is often difficult to achieve in smaller service centers, making the flagship outlets a reliable destination for premium after-sales care.
vivo further emphasized that it supports healthy competition in the market and is committed to contributing to an innovative, inclusive tech ecosystem in Bangladesh. The company actively promotes responsible business practices that foster entrepreneurship and sustainable development.
By reinforcing its customer-first approach and expanding access to global innovations, vivo continues to work toward a tech-forward future that balances accessibility, innovation, and local collaboration.
