Staff Reporter :
Biman Bangladesh Airlines has issued a stern warning to travel agents, cautioning them against breaching the national flag carrier’s established rules.
In a recent letter dispatched to all Passenger Service Agents (PSAs), Biman expressed significant concern over the undercutting and overpricing of tickets on the agents’ web portals.
The letter highlighted observations by Biman that some well-known, Biman-approved travel agents have been selling and promoting tickets at prices either below or above the approved fares on various routes.
The state-owned airline emphasised the necessity for all PSAs to adhere strictly to its policies, warning that failure to comply could result in the termination of business relationships.
“Biman has the right to sever business ties with agents who manipulate its image and goodwill,” the letter stated.
The airline further pointed out that all approved PSAs in Bangladesh are entitled to a 7.0 percent commission on the base fare. However, some agents have been found offering 15-20 percent discounts on tickets through their web portals and social media, creating unhealthy competition and damaging Biman’s reputation.
Additionally, the letter noted that certain online travel agents (OTAs) are failing to provide adequate services to customers after ticket issuance. Reports have emerged of OTAs refusing to assist customers with changes to their travel plans or ticket refunds, leading to a number of complaints that have adversely affected Biman’s goodwill and image.
This decisive move by Biman follows alerts from the Association of Travel Agents of Bangladesh (ATAB) regarding irregularities by certain agencies. ATAB President Abdus Salam Aref told the media, “In this era of information technology, we support tech-based business but must ensure ticket buyers are not defrauded. We seek a proper and timely policy for OTAs.”
ATAB Secretary General Afshia Jannat Saleh also underscored the urgency of immediate action to restore fair competition in the travel and ticketing industry. “Biman offers agents a 7.0 percent commission per ticket, but some are selling at a 15-20 percent discount. Such practices clearly indicate dishonest intentions,” she stated.
Stakeholders in the air ticketing sector have long advocated for regulations governing OTAs in Bangladesh to prevent unfair practices and ensure the integrity of the industry.