Business Desk :
Banglalink won two awards at The Fast Mode Awards 2025.The company’s Chief Executive Officer Johan Buse received the ‘CEO of the Year’ (Asia Pacific Region) award in recognition of his leadership excellence, while the company earned the ‘Customer Experience (CX) Champion’ award for its continued progress in enhancing customer experience.
The Fast Mode Award, organized by The Fast Mode, a globally acclaimed telecommunications media and research platform based in Malaysia, celebrates innovation, leadership, and meaningful industry impact.The 2025 edition received more than 300 submissions across the Telco, Solution Provider, and Leadership Excellence categories, which were evaluated by an international panel of experts representing leading research institutions, industry bodies, and analyst organizations.Johan Buse’s recognition as “CEO of the Year” stems from his leadership in the transformative RESET 2.0 program at Banglalink.Under his leadership, the company has streamlined operations, cultivated a strong customer-first culture, reduced unnecessary hierarchies to accelerate decision-making, and empowered frontline teams.
Johan Buse, CEO of Banglalink, said: “These awards belong to everyone at Banglalink.
From the start, we have been listening to our customers with care, understanding their needs, and responding with empathy.
The consistent improvement in customer satisfaction is a direct result of the hard work and dedication of our teams. This recognition will inspire us to continue raising the bar and building a company that serves not just with technology, but with heart.”
From Bangladesh, two other operators who also received awards are Grameenphone and Robi Axiata, who were recognized in the Operational Excellence and Emerging Telco Brand categories, respectively.
