Shahariar Islam Sovon:
Bangladesh Post Office has been making remarkable strides in digital transformation, securing a notable position in the global ranking of postal services. The state-run postal service is actively expanding its digital footprint to enhance efficiency, customer convenience, and online business promotion.
Additional Director General of Bangladesh Post Office S M Haroonur Rashid, told the New Nation that F-commerce (Facebook promotion) plays a pivotal role in the Post Office’s evolving digital strategy. “We are focusing on integrating our services with digital platforms to boost online business operations. The goal is to facilitate faster deliveries and seamless transactions for customers,” he stated.
To improve logistical efficiency, the Post Office has taken substantial steps to modernise its delivery network. According to Haroonur Rashid, the agency has already distributed 50 motorcycles to its postmen, with 40 currently operational in Dhaka city. This initiative is expected to accelerate delivery timelines and enhance last-mile logistics.
“Ensuring customer convenience is our top priority. By equipping our delivery personnel with motorcycles, we are optimising the speed and efficiency of goods distribution,” Haroon added.
As part of its digital transformation, Bangladesh Post Office is set to introduce a tracking and tracing system this month. This feature will enable consumers to monitor the status of their shipments in real time, both domestically and internationally.
“This tracking facility will bring greater transparency and reliability to postal services. Customers will no longer have to worry about lost or delayed parcels as they can check the status of their shipments anytime,” Haroon said.
In another significant development, Bangladesh Post Office plans to introduce unique services for passport applicants. This move aims to simplify the process, reduce sufferings, and enhance security. Moreover, the service will be available at a lower cost, making it accessible to a larger segment of the population.
Bangladesh Post Office has been steadily modernising its services over the years, aligning with the government’s development growth. From e-commerce facilitation to digital payment integration, Bangladesh Post Office is striving to keep up with the growing demands of the digital era.
Industry experts believe that these technological upgrades will position Bangladesh Post Office among leading postal services globally. The introduction of real-time tracking, digital payment options, and biometric verification is expected to boost public confidence in the postal system and promote its use for business transactions.
The general public and businesses have welcomed these new initiatives, particularly the tracking system and enhanced delivery network. Many believe that Bangladesh Post Office’s steps toward digitalisation will not only improve service quality but also create new employment opportunities in the logistics and e-commerce sectors.
Looking ahead, the Bangladesh Post Office aims to further enhance its digital infrastructure, integrating modern technologies for secure and efficient postal operations. The focus remains on ensuring customer satisfaction and expanding its reach beyond traditional mailing services.
With these advancements, the Bangladesh Post Office is set to become a key player in the digital logistics and communication sector, offering world-class services to both individuals and businesses. As the institution embraces technology-driven reforms, it is gradually transforming into a modern, customer-friendly postal service for the digital age.
