Technical glitch hits NID services

Staff Reporter :

National Identity Card (NID) services were suspended for an eight and half hours on Tuesday due to technical error across the country. Although the system has been restored later the service providing will resume today (Wednesday).

The issue has occurred due to the failure in receiving One-Time Passwords (OTP) required for accessing the NID server.

On Tuesday, Director General of the National Identity Registration Division, ASM Humayun Kabir, confirmed this information to the media.

Later he said after log-in NID server, the customer got an OTP code which were suspended from 9 am to 5 pm. Now it has been restored.

ASM Humayun Kabir said NID OTP doesn’t belong to our end, we have purchased it from third party and the errors were occurred in their system. Now they have fixed it.

The NID DG said the applications were input since morning, now these are being cleared. After being cleared pending one, new application will be accepted and it will started from Wednesday.

The director general said: “To log in to the server, user ID and password must be entered, followed by a one-time password. However, the OTP is currently not being received.

As a result, officials and employees are unable to access the server, and NID services are currently suspended. However, the processes of taking photographs and collecting biometrics are still ongoing.”

He further said: “This is not due to a server issue. The OTP service provider used by the Election Commission (EC) for operating the NID services is facing a system malfunction. The company is working to resolve the problem. Once the OTP-related issue is resolved, all services will resume.”

Speaking with several field-level EC officials, it was learned that they have been unable to provide services to applicants since morning due to the absence of OTPs. They have been informed that the issue will likely be resolved by noon.