NN Online:
A recent survey by the Ministry of Home Affairs has shed light on widespread dissatisfaction with the online police clearance service. The study reveals that 44.9 per cent of respondents are unhappy with the service, while more than 22 per cent remain unaware of its existence, signaling potential gaps in both functionality and public awareness.
Additionally, 32.4 per cent respondents expressed dissatisfaction with the emergency 999 service, whereas 56.6 per cent report being satisfied.
The findings, presented on Tuesday, by the Ministry’s Public Relations Division, are part of the “What Kind of Police Do We Want” survey.
Key Findings:
Police Clearance Services: 44.9 per cent of participant’s express dissatisfaction with online police clearance services, and over 22 per cent state they are unaware of the service.
Emergency 999 Service: 32.4 per cent express dissatisfaction, while 56.6 per cent report satisfaction.
Victim Support Centre Services: 42 per cent express dissatisfaction with the service.
Beat Policing Activities: Over 45 per cent of respondent report dissatisfaction.
Online General Diary (GD) Services: 44.9 per cent report dissatisfaction with the service provided at police stations.
Special Desks for Vulnerable Groups: Dissatisfaction is particularly high regarding the activities of special desks for women, children, elderly, and disabled.
The survey also highlighted dissatisfaction with mechanisms addressing cyberbullying and cybercrime. Although online systems are in place to support victims, 72.1 per cent of respondents express dissatisfaction or lack of awareness. Similarly, most respondents view the e-traffic prosecution service as unsatisfactory.
The survey, which included 24,442 participants, revealed that 86.6 per cent of respondents are aged between 18 and 44 years. Nearly 95 per cent of respondents are male. Among them, 36.4 per cent are employed, 27.2 per cent are students, 7.6 per cent are businessmen, and 7.1 per cent fall into other significant categories. Most participants are from Dhaka district, followed by Chattogram and Cumilla.
